Zenith ZC800 Bedienungsanleitung PDF herunterladen (Seite 4)

COMPLAINT PROCEDURES

Charter maintains ofﬁces and trained maintenance staff to be promptly available to Customers

upon request. Technical personnel will be dispatched as warranted. Charter strives to resolve any

complaints concerning its Service as expeditiously as possible. Should a Customer have any

unresolved complaint regarding quality of Service, Equipment malfunctions, or similar matters,

the Customer should contact Charter Customer Service. If a complaint remains unresolved, the

Customer may write a brief explanation of the complaint and actions taken, and bring them to the

attention of the corporate ofﬁce by mailing to Charter, Attention Customer Complaint, 941 Charter

Commons Drive, Town and Country, MO 63017. Additionally, local governments designate

individuals, councils, boards, committees, or commissions to resolve complaints and ensure

compliance with all laws and regulations. These authorities are empowered to petition the FCC

to demand compliance. Please consult the local franchise authority listed on the back of your

statement.

If you disagree with the charges on your bill, you must notify us by telephone, in person or by

mail within 45 days after the ﬁrst bill on which the error or problem appeared. We recommend

that the disputed item be stated in writing and addressed to our billing ofﬁce at 1548 West Main

Street, Willimantic, CT 06226. We will investigate your claim and provide an initial response to

you within 3 days and a written response within 15 days. Once you receive your written proposed

resolution, you have 10 days to respond and present any additional information to us relating

to the matter. We will review this information and return a ﬁnal decision to you within 15 days.

During the entire period, we will not terminate service provided you pay the undisputed portion of

any outstanding or future bills. If you are not satisﬁed by our ﬁnal decision, you may write for a

review of your case to the CT Public Utility Regulatory Authority (PURA), 10 Franklin Square, New

Britain, CT 06051, or call their ofﬁce at 1-800-782-3782.

THEFT OF SERIVCE

Theft of service is the unauthorized interception and/or receipt of any communications and

services offered over a cable system or tampering with cable equipment without the express

authorization of the cable operator. Cable theft can occur when an individual knowingly and

willfully makes illegal connections to a cable system or alters any equipment or installs any

unauthorized equipment so as to receive Charter’s cable signal without Charter’s authorization or

knowledge. Cable theft can also occur when an individual continues to receive Charter’s cable

signal subsequent to termination of Service.

Any person who unlawfully intercepts or receives communications provided over a cable system

violates the Federal Communications Act as amended. [See 47 U.S.C. §553]. This includes

the theft of audio, video, textual data, or other service, including data transmitted to or from

a customer over a system that has interactive capability. Parties found guilty of cable theft are

subject to both civil and criminal penalties, which may include substantial ﬁnes and/or time in

prison. These prohibitions apply to manufacturers, suppliers and users of unauthorized cable

devices.

Also, a cable operator may seek substantial monetary damages for the theft of its cable services.

In addition, if the violations are willful and for commercial advantage or private ﬁnancial gain,

the court may award additional damages of up to $50,000 in civil cases and a maximum of

$100,000 for certain criminal violations, in addition to a maximum of ﬁve years imprisonment

for subsequent offenses.

Congress enacted this legislation because it believes that theft of cable service poses a major

threat to the economic viability of cable operators and cable programmers. Theft of service

creates unfair burdens on cable customers who are forced to subsidize the illegal reception by

other individuals of cable service without paying for it.

To contact Charter call 1-888-GET CHARTER (1-888-438-2427)

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