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2012 Annual Customer Notiﬁcation

Charter Communications

(“Charter”) is required by applicable cable television law to provide you

with an annual notice of our TV products and services and associated conditions for service. If you

have any questions about this notice or about Charter’s cable and non-cable services or policies,

please contact Charter Customer Service or go to our website at charter.com.

How to Reach Us

Charter Communications, 888-GET CHARTER Toll Free

Phones open 24 hours a day, 7 days a week

Public Access Television

Time on Community Access channels is available for cable casting non-commercial programming

to the towns served by Charter Communications. Pre-produced public access programs may be

submitted by local franchise residents. Charter’s local television studios, editing facilities, and

portable public access equipment are also available for residents to produce their own programs

for airing on the channel. Charter provides free training and lends portable video equipment to

qualiﬁed users. For more information or for a copy of Charter’s Community Access information

packet for your area call :

Newtown (Western CT): CommuniTyVision 21 (203) 304-4050 or

visit www.communityvision21.com

Willimantic (NE CT): Charter’s CTV 14 (860) 456-8500 or

visit www.CTV14.com

Winsted (NW CT): Charter’s CTV 13 (860) 738-5090

www.ctv13.net

Cable Advisory Council

The advisory council gives advice to Charter Communications management on matters affecting

the public it deems necessary. The council consists of a minimum of one representative from

each town appointed by the chief elected ofﬁcial of the town. There is also one representative

appointed by the Board of Education of each town and one member representing the libraries

in the franchise. The advisory council may be reached at the following addresses for your area:

Newtown/Winsted (Western CT): Charter Communications Cable Advisory Council

P.O. Box 87

Newtown, CT 06470

Their website is www.Cableadvisorycouncil.org. The council meets the second Tuesday of the

month at 7p.m., every other month, at the ofﬁces of Charter Communications in Newtown.

Willimantic (NE CT): Charter Communications Cable Advisory Council

1548 West Main Street

Willimantic, CT 06226

The council meets on the third Monday in the months of January, April, September and November

at Charter’s North Windham administrative ofﬁce at 207 Tuckie Road.

OVERVIEW OF CHARTER’S TV SERVICES

CHARTER TV BASIC (Basic Tier Availability) The Basic Service Tier, where available, is our lowest

level of cable service. Charter TV Basic includes off air broadcast stations and may include any

franchise-required public, educational and government access channels. All such programming

varies on a community-by-community basis and is subject to change at any time, subject to

applicable law. Pursuant to federal law, cable customers must subscribe to Charter TV Basic in

order to subscribe to any other cable video service.

EXPANDED SERVICE The Expanded Service Tier, where available, is an optional level of service

above and beyond Basic Service and is billed separately from Basic Service. A customer must

receive Charter’s Basic Service Tier, in order to be eligible to receive Expanded Basic. Expanded

Basic Service may include many of the non premium cable channels such as the Discovery

Channel

, Lifetime

, ESPN

, A&E

, the USA Network

, and TNT

. All such programming varies on

a community-by-community basis and is subject to change at any time, subject to applicable law.

CHARTER TV DIGITAL PACKAGES & TIERS There are various digital TV packages and options

for a customer to choose including Charter TV in Digital, Charter TV Select, Charter TV Silver

and Charter TV Gold. Where available, these packages provide an optional level of service that

requires a receiver and provides access to an array of movies and other programming in crisp

digital-quality picture and sound. Additional channel tiers offered: Digi Tier 1 which includes

NFL Network, ESPN U, Investigation Discovery, Nick Jr. and a variety of other channels, Digi Tier

2 which includes NFL RedZone, Fox Soccer, Smithsonian Channel, Boomerang and a variety of

other channels, Sports View, Faith & Values View, and Latino View.

PREMIUM SERVICES* Premium Services are available on a per channel or per service basis.

Premium Channels generally include Home Box Ofﬁce

, Cinemax

, Starz

, Encore

, Showtime

The Movie Channel™ and EPIX™. Not all premium services are available in all areas. There is

a separate monthly charge for premium channels.

OTHER OPTIONAL SERVICES In addition to these programming services, Charter or its leasing

afﬁliates may also offer its customers, for an additional monthly charge, the rental of receivers

or remotes, and the following services where available: HD, DVR*, Charter Internet and Charter

Phone.

A NOTE ABOUT PROGRAMMING Charter receives programming from various broadcast and

cable networks. Charter is not responsible for the content aired by these networks and may not

alter the programming schedule. Please contact speciﬁc cable or broadcast networks directly with

your programming complaints or questions.

You will ﬁnd pricing and channel line-ups for your speciﬁc area provided with this notice.

You may also view the channel line-ups and additional services available in your area at

www.charter.com.

HOW TO USE YOUR TV SERVICES

Charter’s broadband network and customer premises equipment, including the receiver and

modem, are designed to be safe and reliable for carrying television, internet and phone signals.

Here are just a few tips to keep it that way:

1. During severe electrical storms you should unplug your television set and cable receiver

to avoid damage. Charter and television set manufacturers are not responsible for damage

that occurs due to acts of nature.

2. Remember your receiver operates on 110 volts so take all the precautions that you would

for any small appliance-such as checking to see that the cord is not worn or damaged.

3. For your own safety, do not attempt to open or otherwise tamper with your receiver.

4. If you have someone other than Charter install the inside wiring in your home, or if you

do it yourself, you are responsible for ensuring that the wiring does not interfere with the

normal operation of the cable system and that it complies with applicable federal

regulations, including protections against signal leakage.

CABLE COMPATIBILITY

Most modern television sets and VCRs are cable compatible and can receive the analog and

digital signals carried on the cable system if those signals have not been encoded to secure

the signal. “Cable-ready” television sets may be connected directly to the cable system and will

receive the non-secure analog or unencrypted digital signals present on the system. Except for

new television sets equipped to use the CableCARD technology, described later in this notice,

television sets may not receive the digitally encrypted signals carried on Charter’s cable system

without a receiver provided by Charter. A receiver may also be required if the television set is not

cable ready and cannot receive the large number of channels available on the cable system.

ABOUT YOUR RECEIVER

Even if your television set is cable compatible or cable-ready, you may still need a receiver to

receive secure analog, digital or HDTV signals that are carried on the cable system. Secure analog

or digital signals include premium services that have been secured by the cable system and are

delivered only to those customers who elect to have them as part of their service package. These

include premium movie channels, special events, On Demand events, and other premium service

offerings. The receiver is a tuner/decoder. It receives the cable channel selected by the customer

and converts it to a format that can be received by the customer’s television set or device. This

converted signal is usually displayed on channel 3 or 4 on the customer’s television set or

device. Some receivers also provide video and audio outputs, which can be connected to the

video and audio inputs of the customer’s devices if they are present. Operating your television set

after it is connected to the cable television system is easy. Turn on your television and the cable

receiver. Ensure your television set is tuned to the proper channel to receive the signals from the

receiver. This connection could be RF (channel 3 or channel 4), video baseband, component or

HDMI input. Select the channel you wish to watch by selecting it on the receiver using the remote

control. To ensure reliable operation, conﬁrm the receiver is plugged into a non-switched power

outlet (one that is not controlled by a light switch) and that connections on the back are secure.

Loss of power to the receiver may result in a temporary loss of your cable television service.

NOTE: THE RECEIVER AND REMOTE CONTROL RENTAL DEVICES ARE THE PROPERTY OF

CHARTER (OR ITS LEASING AFFILIATES) AND MUST BE RETURNED TO CHARTER WHEN YOU ARE

NO LONGER A CUSTOMER. FAILURE TO RETURN ANY PROPERTY OF CHARTER WILL SUBJECT

YOU TO ADDITIONAL CHARGES, POSSIBLE CRIMINAL PROSECUTION, AND MAY RESULT IN YOUR

CREDIT REPORT BEING NEGATIVELY IMPACTED.

PAY-PER-VIEW* AND ON DEMAND*

Where available, Pay-Per-View and On Demand are for private, in-home viewing only; no

commercial establishments. To order one of these services, your account must be current.

Customers with digital receivers may order using Charter’s remote control. To prevent unauthorized

use in your household, you are responsible for setting up a PIN number, Parental Control and

Rating preference. Charter will not give credit for the following circumstances: 1) unauthorized

use, 2) if you tape a Pay-Per-View event or movie and are not present to monitor the taping, 3)

if you do not call to report reception problems while the movie or event you ordered is on, 4)

or if you do not call to report you did not receive the movie you ordered, while that movie is on.

INSTALLING YOUR VCR AND DVD

Your DVD/VCR can be used to enhance your cable television experience. Installation of your VCR

or DVD can be completed through a variety of different methods depending upon your viewing

and recording requirements. Different options for installing your VCR or DVD are described below.

If you need assistance, Charter personnel will help you understand how to make DVD/VCR and

cable television service compatible entertainment components. You can have maximum ﬂexibility

in watching what you want to watch, when you want to watch it.

E436T_93 SA5CF0KE

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Services listed in this notice may not be available in all Charter areas. Digital equipment

may be required to view certain channels or receive certain services. Please contact your local

Charter ofﬁce or customer service number if you have any questions about service availability.

*Not applicable to Charter Business Public View and Hospitality customers.

SA5CF0KE 0KF 0KG 0KH.indd 1 7/16/12 10:52 AM

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2012 Annual Customer NotiﬁcationCharter Communications® (“Charter”) is required by applicable cable television law to provide you with an annual no

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HOME WIRING. For new and existing single unit installations, the wiring inside the demarcation point, as deﬁned by the FCC, shall become a ﬁxture to t

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COMPLAINT PROCEDURESCharter maintains ofﬁces and trained maintenance staff to be promptly available to Customers upon request. Technical personnel wil

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