Zenith ZC800 Bedienungsanleitung PDF herunterladen (Seite 3)

HOME WIRING. For new and existing single unit installations, the wiring inside the demarcation

point, as deﬁned by the FCC, shall become a ﬁxture to the realty upon installation. For multiple

dwelling unit or commercial installations, the wiring inside the demarcation point shall not be

deemed a ﬁxture or part of the Customer’s realty unless the Customer purchases the cable wire

when Service is terminated.

EQUIPMENT.

a.) Charter Owned. Any receiver or other Charter property and facilities (“Equipment”) delivered

to Customer and/or installed on the premises to receive the Service(s) shall remain the

property of Charter. Customer assumes the risk of loss, theft or damage to the Equipment at

all times prior to the removal of the Equipment by Charter or return of the Equipment by

Customer. Customers may be asked to provide a credit card as security for all HD, DVR,

combination HD_DVR receivers, or other like equipment. You will be required to sign

a Supplemental Terms - HD Box or DVR Unreturned Equipment Charges form at the time of

installation or pick-up at the local ofﬁce. Failure to return equipment will subject you to

additional charges and may result in your credit report being negatively impacted.

b.) Customer Owned. Customer agrees that Charter is not responsible for the operation,

maintenance, service or repair of Customer’s television, computer, telephone, radio or any

other consumer electronics, which may be connected to the Service(s).

REPAIR OF CABLE EQUIPMENT. Charter will repair and/or replace any defective system components

including receivers at no charge, but customer shall be responsible for repairs necessitated due to

abuse or the negligence of the Customer. In the latter case, a reasonable charge will be assessed

by Charter to the Customer.

SERVICE CALLS. If the Customer has a technical problem that is cable system related, there will

be no charge for the service call if the problem is associated with the cable plant, which Charter

maintains. In all other cases and where the problem is a result of unauthorized tampering with the

cable or abuse of Charter’s equipment, a service call charge may be assessed.

PROGRAMMING. Customer acknowledges that Charter has the right at any time to preempt without

notice speciﬁc advertised programming and to substitute programming.

RESTRICTIONS. Charter provides cable service to Customer for private home viewing and

enjoyment. Customer may not order or request Pay-Per-View, On Demand, digital music, or any

other programming for receipt, exhibition or taping in a commercial establishment. Customer

may not exhibit nor assist in the exhibition of Pay-Per-View programming in a commercial

establishment unless explicitly authorized to do so by agreement with an authorized program

provider. If Customer fails to abide by this restriction, Customer shall be liable for any and all

claims made against Customer or Charter on account of any commercial exhibition.

COMPANY CHANGES IN SERVICE AND CHARGES. Subject to applicable law, Charter has the

right to change its service and equipment, and its prices or fees, at any time. Charter also may

rearrange, delete, add to or otherwise change the Service provided on our Basic Service or other

levels of Service. If the change affects you, Charter will provide you notice of the change and

its effective date. The notice may be provided on your monthly bill, as an insert, or by other

permitted communication. If you ﬁnd the change unacceptable, you have the right to cancel your

Service. Please refer to your service agreement, if applicable, for any early disconnection reference.

However, if you continue to receive service after the effective date of the change, your continued

usage of the Service constitutes your acceptance of the change.

To the extent required by law, after notiﬁcation of a re-tiering of Charter services or a rate increase,

you may elect within 30 days to change the services you are receiving at no additional charge.

Otherwise, changes by you of the Services you receive may result in upgrade, downgrade, or

change of service charges. Please contact Charter if you have questions.

ASSIGNMENT - CHANGE OF OCCUPANCY. The Service shall only be provided to Customer at the

address where Charter’s installation is performed. Customer may not transfer Customer’s rights

or obligations to the Service to any successor tenant or occupant or to any other address without

Charter’s prior written consent.

CHARTER ALL IN CUSTOMER GUARANTEE We’re committed to making your experience

outstanding. Learn more about our customer guarantee at charter.com/guarantee.

BILLING

MULTIPLE CYCLE BILLING. Customer agrees to pay monthly charges in advance. All service

charges are billed based upon the initial installation date for the current month and any pro-rated

charges. After payment of the installation fee and the ﬁrst month’s billing as set forth in the Request

for Connection section, payment is due by the due date and becomes past due upon your next

billing cycle. The date on which a bill becomes past due may vary on a community-to-community

basis depending upon applicable law in your area. You may be billed late fees, charges and

assessments related to late payments or non-payments if for any reason (a) Charter does not

receive from you any required payment for Service by the payment due date or (b) you pay less

than the full amount due for Service. If there is a billing problem, please call Charter promptly to

ensure your bill does not become past due.

STATEMENTS WITH ZERO OR CREDIT BALANCES. Customers with a zero or credit balance on their

bill will not receive a paper statement in the mail.

DISCONNECT FOR NON-PAY. If a balance remains unpaid beyond the speciﬁed due date, it

becomes delinquent. Charter will make reasonable efforts (may include written notices, phone

calls, text messages, e-mail, internet messages, etc.) to contact you, leading to disconnection if

the delinquency remains unpaid. Any subsequent reconnect is subject to a reconnect fee, all back

balances and the ﬁrst month’s bill, and all costs of collection (if any).

CHECK AND CREDIT CARD POLICY. Charter may charge a reasonable insufﬁcient funds processing

fee for all returned checks and bankcard charge-backs. If your check, bankcard (debit or credit)

charge, or other instrument or electronic transfer transaction used to pay us is dishonored, refused

or returned for any reason, we reserve the right to electronically debit your account for the amount

of the attempted payment, plus an insufﬁcient funds processing fee as set forth on your Video

Services rate card (but in any event up to the amount allowable by law and any applicable

sales tax). Your bank account may be debited as early as the same day such initial payment is

dishonored, refused or returned. If your bank account is not debited, the returned check amount

(plus fee) must be paid by cash, cashier’s check or money order. Charter may suspend check

and/or bankcard payment options on an account at any time if multiple returned payments are

attempted.

PROCESSING FEES. Additional fees may apply if a Charter Customer Care Agent’s assistance is

needed for payment.

CORRESPONDENCE. Do not mail written correspondence with your bill statement. Please contact

Charter Customer Service with any additional needs.

TERMINATION - CUSTOMER. Account holder may terminate Service in person at the local Charter

ofﬁce or by telephone. To avoid any billing misunderstanding, telephone requests for disconnection

should be followed up either in writing or in person. If Account Holder is on a term agreement

and is requesting termination of the agreement prior to the end of the contractual period, Charter

reserves the right to assess an early termination fee.

TERMINATION OF SERVICE/DISCONNECTED ACCOUNT. Charter reserves the right to terminate

your service based on your delinquent status. Charter will make reasonable efforts (may include

written notices, phone calls, text messages, e-mail, internet messages, etc.) to contact you and

advise you of a pending suspension or disconnection resulting from an unpaid balance. In the

unlikely event that your account has been disconnected for nonpayment, you may be liable for all

reconnect fees, past due balance, and 1st month service in advance, and any pro-rated charges. If

your account remains unpaid, it may be forwarded to a 3rd party collection agency for collections

and your credit report may be negatively impacted. If your service is terminated before the end of

your contract date, then Charter reserves the right to assess an early termination fee.

Upon termination, Charter may charge additional fees on any unpaid balance, and reserves any

and all other rights it has under the terms and conditions of Customer’s service agreement with

Charter and otherwise under applicable law with respect to billing for Service and unreturned

equipment. The replacement cost for any unreturned equipment will be posted to Customer’s

account and will appear on the Customer’s next available billing statement. In the event that the

Equipment is destroyed, damaged, lost or stolen, or not returned to Charter upon termination of

Service, Customer shall be liable to Charter for applicable unreturned equipment fees as may be

set forth in your Video Services rate card or any Supplemental Terms form, if applicable, or the full

replacement cost of such equipment. Further, Customer understands and agrees that Charter may

charge Customer’s credit card on ﬁle at termination of Service in the amount of any outstanding

balance and/or for the cost of any unreturned Equipment, in accordance with applicable law.

PRIOR ACCOUNTS. Customer represents that no monies are owed to Charter from previous

accounts with Charter. If Charter ﬁnds a prior account with Customer with monies owed to Charter,

then Charter may apply any funds received to that prior account before the funds are applied to

the new account. If customer is requesting new services, any prior account balance owed must be

paid before new services can be completed.

MOVING. Before you move, please contact Charter. This is the best way for us to disconnect

your Service, recover your Equipment and arrange for cable television service in your new home.

Call us in advance, and Charter will schedule a new installation, provided that your new home

is in our service area. Should you decide to disconnect your cable television Service, receivers,

remote-control devices, modems and any other equipment provided by us should be returned to

us immediately. Do not leave the Equipment in your vacant home or with anyone else.

INSIDE WIRING*. A Wire Maintenance Plan is offered to customers for a low monthly rate. It

covers the repair of customers’ inside communications wires. The optional plan applies

to most inside wiring problems associated with cable and telephone wires. Charter does not

service television sets, or any other equipment (such as VCR’s, home antennas, or other cable

compatible equipment) not owned by us as part of this plan, even if it is attached to the cable

or to the cable equipment. Certain other limitations may apply to the plan, such as the exclusion

of repairs necessary as a result of illegal installations, abuse or other misconduct, unauthorized

modiﬁcations of inside wiring and/or catastrophic events like ﬁres or ﬂoods. Please contact Charter

for more information about the Wire Maintenance Plan.

SUSPENSION/CREDITS FOR LOSS OF SERVICE. Charter endeavors to respond to a complete

outage in a customer’s service within 24 hours of the outage being reported, except in situations

beyond our control. If you have a service problem, please contact Charter immediately as any

applicable credit that is available will be issued from the date you notify us. Charter will not be

responsible for any failure or interruption of programming or Service resulting from circumstances

beyond its control. Customer shall not be entitled to consequential damages of any sort,under

any circumstance.

INDEMNITY. In requesting and accepting Service, Customer agrees to indemnify and hold Charter

harmless from and against any and all demands, claims, suits, attorney or witness fees, liabilities

and other expenses for damages to property or injury or death of any person arising from the

installation and provision of Service, except such as was caused by the negligence or willful

misconduct of Charter or its authorized employees or agents. You agree that Charter is not liable

for any consequential damages as a result of any loss of Service, nor will you make any claims

or undertake any actions against Charter for loss of Service.

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